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PROFESSIONAL QUALIFICATIONS

TrainingS

  • NLP (Neuro-Linguistic Programming) Practitioner & Coach, Hypnotherapist & Time Line Therapist, Billy Kueek International, Kuala Lumpur

  • Professional Image Consultant, Style Coaching Institute, London

  • Advance Certification in Training and Assessment, Singapore Workforce Skills Qualification.

  • Professional Diploma in Leadership and People Management, Singapore Workforce Skills Qualification.

  • Sound Therapist specializing in the practice of ancient Tibetan Healing Bowls & Gongs, Sound Planetarium Nepal

  • Wellness Practitioner & Independent Distributor for Young Living Essential Oils

Work Experience

 

Corporate Trainer, Success & NLP Coach

  • Corporate Customer Service training across restaurants in Singapore (Magic Carpet, Beirut Grill, Dubai Escapade)

  • One-on-one & Group Coaching for Cabin Crew Aspirants (@NidhiBelani Youtube channel)

  • Success coaching & one-on-one counseling using NLP tools and hypnotherapy to achieve client goal (Quit smoking, self-doubt, habit change)

  • Style Coaching & Life Skills Training to Individuals & Professionals

Singapore Airlines, RANK TRAINER (Customer Service/Hospitality/F&B) (6Years)

  • Trained Singapore Airlines globally acclaimed crew in the following fields (Customer Service/Passenger Relations, Communication and soft skills, WET and DRY runs of aircraft operation, Motivational, on-board Inventory management, Indian Culture)

  • Appointed Foreign ambassador representing Indian Nationality crew in Singapore Airlines. Duties included promoting Indian culture via event organization and publication/digital content development

Singapore Airlines, LEADING STEWARDESS (5Years)

  • Led multiple Multi-national teams (Singaporean, Japanese, Korean, Chinese, Indian, Thai, Indonesian, Taiwanese) to deliver excellent in-flight customer service to a diverse set of passengers while ensuring the comfort and safety of all throughout the flight.

  • Diffused difficult customer situations and emergencies on board

  • Reported in-flight metrics and maintained flight logs to monitor crew performance

Wipro BPO, Communication Trainer

  • Involved in training (customer service skills, voice and accent & process) on and off the production floor.

  • Monitoring, feedback and coaching agents in order to ensure high level or performance, providing additional process/soft skills training as necessary

Sound Therapist & Wellness Ambassador with Zaruna Healing

  • Conducted personal and group Sound Therapy sessions and workshops in Malaysia & Singapore across organizations (Billy Quek International, Roast Factor Café, Yoga Schools

  • Organize workshops for healthy living by making chemical free products using Young Living Essential Oils